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Since the pandemic, the Saudi authorities banned the transportation of Zamzam water. Nevertheless, there has been a recent development allowing some travelers to carry one 5-liter bottle of Zamzam, which must be purchased exclusively at the airport upon their return. It is worth noting that there have been instances where individual passengers attempting to transport Zamzam through private packages have been denied. The decision rests entirely with the authorities, and unfortunately, we do not have any influence over it. We remain optimistic and hopeful that by the time you travel, the authorities will have further relaxed their regulations, permitting the transportation of Zamzam without restrictions.
Individuals have the option to travel independently or as part of a group, regardless of the group size. The only prerequisite is that one must organise both accommodation and travel arrangements prior to applying for a visa.
Certainly, our bespoke packages provide you options for onward destinations at a modest additional cost, encompassing locations in the Middle East, Africa, Asia, and the Far East. Similarly, other airlines like Emirates, Etihad, Turkish Airlines, Qatar Airways, Gulf Air, Egypt Air, and Royal Jordanian also present opportunities for layovers and continuation of journeys. It is important, though, to consider the validity of your Umrah/Tourism Visa when planning such onward travel.
For cancellation policy please refer to our terms and conditions page
If the child needs a bed or a seat during transportation, the full adult fare is applicable. Conversely, if two young children share a single bed, they are charged 50% of the adult rate along with a service charge. If no bed or seat is required, they only pay the service/visa charge. Airlines generally impose 65-70% of the adult fare for children, plus taxes, and 10% for infants.

Presently, Saudi government has suspended the requirement for COVID-19 vaccinations, meaning proof of vaccination is not necessary, and PCR tests are not mandatory. However, we cannot assume responsibility for changes in government guidelines, and we earnestly hope for improved conditions for pilgrims entering the country. Fortunately, all our recent groups have experienced smooth travel in the past few months.

In the unfortunate event that a traveler tests positive for COVID-19, any additional expenses related to hotels and flight changes are not the responsibility of Umrah fromUK. Nevertheless, we are committed to providing assistance and support to the best of our ability in such situations.

In all our group packages, we furnish logistical team leaders to aid you with any concerns or inquiries on-site regarding your booking. We remain accessible to you throughout the tour and at any given moment because our collective goal is to ensure that you can focus on building your spiritual connection while we manage your travel.

Umrah visas require a minimum lead time of 21 days to accommodate the processing of visa authorization, visa processing, and the essential arrangements for accommodation, flight reservations, and confirmations.

For tourism visas, a minimum of 3 days is required, but express processing is possible upon request, subject to an additional administrative charge.
UmrahfromUK is not responsible for any visas rejected by the Saudi Government. Any additional costs arising from such rejections must be covered by the individual.

We take pride in being part of your journey at every step specially when you face any problem. We will provide you our local contact numbers prior to your travel and will also provide you an emergency contact number in case our local KSA representatives are not available for any given reason.
You have the option to select any hotel from our extensive range, spanning from budget-friendly 3-star accommodations to luxurious 5-star luxury hotels, based on availability.
Feel free to consult with our team, and we will provide you with additional guidance. We secure the most competitive hotel deals, so allowing us to create a complimentary quote would undoubtedly be beneficial for you.
We will contact each of you through email at the appropriate time to request the necessary documentation needed to complete and finalise your booking. Since the Tourism Visa is valid for a year, we aim to submit the application as close to the travel date as possible. This approach maximises the validity period for your visa, giving you more time before it expires, should you decide to embark on Umrah again in the near future. This strategy helps save costs associated with obtaining a new visa.
By the Grace, and Blessings of ALLAH ﷻ, we have established meaningful connections with respected and knowledgeable Scholars and spiritual guides. We offer various group packages that incorporate the services of these Scholars. Regardless of the frequency of one's travels for an Islamic Journey, having a person of knowledge readily available is always an added advantage.
Initially, please contact our service provider in Saudi Arabia to promptly address the issue. Alternatively, if the problem persists, you can reach out to us, and we will make every effort to investigate and resolve the issue. Finally, if all else fails, the Ministry of Hajj can also look into your complaint.
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